Shipping Policy

Effective Date: March 18, 2026

At Duke & Dame Global, we strive to process and deliver your order as quickly and securely as possible. The following Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding major holidays.

Please note:

Orders may require additional processing time during high-volume periods, product launches, or promotions
Orders placed after business hours will be processed on the next business day

Once an order has been submitted, modifications or cancellations may not be guaranteed.

Shipping Methods & Delivery Estimates

Delivery timeframes depend on the selected shipping method and destination.

Estimated delivery windows are provided at checkout and may vary based on:

Carrier delays
Weather conditions
Holidays
Customs clearance (for international shipments)

Delivery estimates are not guaranteed delivery dates.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number.

Customers are responsible for monitoring shipment tracking and ensuring secure delivery at the provided shipping address.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Duke & Dame Global is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to incorrect address information:

The customer may be responsible for additional shipping charges to resend the order.

Lost or Stolen Packages

Once a shipment is marked “Delivered” by the carrier, Duke & Dame Global is not responsible for lost or stolen packages.

Customers should:

Check with neighbors or building management
Contact the shipping carrier directly
File a claim with the carrier if necessary

Shipping Delays

Duke & Dame Global is not liable for shipping delays caused by:

Carrier disruptions
Severe weather events
Customs processing
High-volume shipping periods

We appreciate your patience when delays occur beyond our control.

International Shipping

For international orders:

Customers are responsible for import duties, taxes, and customs fees imposed by their country
Delivery times may vary due to customs clearance procedures

Duke & Dame Global does not control these fees and they are not included in the purchase price unless explicitly stated.

Shipping Damage

If your package arrives visibly damaged:

Document the condition with photographs
Contact our support team within 48 hours of delivery

Failure to report shipping damage promptly may affect claim eligibility.

Policy Updates

Duke & Dame Global reserves the right to modify this Shipping Policy at any time.

Customer Support Contact

For questions regarding this policy, please contact:

Duke & Dame Global Customer Support

Email: Contact@DukeAndDameGlobal.com

Website: www.DukeAndDameGlobal.com

Return & Exchange Policy

Effective Date: March 18, 2026

At Duke & Dame Global, we are committed to delivering premium-quality children’s apparel made with exceptional materials and craftsmanship. To maintain the integrity, hygiene, and quality of our products while protecting our customers and business operations, the following Return & Exchange Policy governs all purchases made through our website.

By placing an order with Duke & Dame Global, you acknowledge and agree to the terms outlined below.

Overview

We want you to love your purchase. If you are not fully satisfied, eligible items may be returned or exchanged in accordance with this policy.

To protect product quality and prevent return abuse, all returns are subject to approval, inspection, and compliance with the conditions outlined below.

Key Policy Highlights:

Returns must be requested within 14 days of delivery
All returns require prior Return Authorization (RA)
Items must be unworn, unwashed, and in original condition with tags attached
Certain items are final sale and not eligible for return
Duke & Dame Global reserves the right to refuse returns that do not comply with this policy

Return Eligibility

An item may be eligible for return if the following conditions are met:

The return request is submitted within the approved return window
The item is unused, unworn, and unwashed
All original tags, labels, and packaging remain intact
The item is free of odors, stains, hair, lint, or damage
Proof of purchase from Duke & Dame Global is provided

Returns submitted without authorization or that fail to meet these conditions may be rejected and returned to the sender at the customer’s expense.

Exchange Eligibility

Eligible items may be exchanged for a different size or product, subject to availability.

Exchanges are permitted only if:

The item meets all Return Eligibility requirements
The exchange request is submitted within the return window
Inventory is available for the requested replacement

Shipping fees may apply to exchanged items.

Duke & Dame Global reserves the right to provide store credit instead of an exchange if the requested item is unavailable.

Return Window

Customers must submit a return request within 14 calendar days of the confirmed delivery date.

Requests submitted after this period may not be approved.

Items shipped back without an approved Return Authorization or outside the approved timeframe will not be accepted.

Condition Requirements

Due to hygiene standards associated with children’s apparel, returned products must meet strict condition requirements.

Returned items must be:

Unworn and unused
Unwashed and unaltered
Free from fragrance, detergent, deodorant, smoke, or pet hair
In resalable condition
Returned with all original tags and packaging

Items showing signs of wear, washing, or use will not be eligible for return or refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

Final Sale items
Clearance or promotional merchandise marked Final Sale
Items returned without original tags
Items showing signs of wear, washing, or damage
Gift cards
Products returned without Return Authorization

These restrictions help maintain hygiene standards and ensure that all products sold to customers are brand new.

Return Authorization Process

All returns must be approved in advance.

To request a return:

Contact Duke & Dame Global Customer Support.
Provide your order number and reason for return.
If approved, you will receive a Return Authorization (RA) number and return instructions.

Returns sent without a valid RA number may be refused and returned to the sender.

Return authorizations may be denied at the company’s discretion if the request does not meet policy requirements.

Inspection & Approval Process

All returned items undergo quality inspection upon receipt.

Duke & Dame Global reserves the right to:

Refuse returns that fail inspection
Deduct restocking or handling fees when applicable
Reject items showing evidence of use, wear, or alteration

If a return fails inspection, the item may be sent back to the customer at their expense and no refund or credit will be issued.

Refund Method

Once a return is approved and successfully passes inspection:

Refunds will be issued to the original payment method, or
Duke & Dame Global may provide store credit, at its discretion

Refund processing may take 7–10 business days after return approval.

Original shipping fees, duties, and taxes are non-refundable unless the return is due to a company error.

Return Shipping Responsibility

Customers are responsible for all return shipping costs, unless the item received was defective or incorrect.

Customers must:

Use a trackable shipping method
Securely package the item to prevent damage during transit

Duke & Dame Global is not responsible for lost, stolen, or damaged return shipments.

Exchanges

If an exchange is approved:

Customers may be required to return the original item first
Replacement items will ship after the returned item passes inspection

Shipping fees may apply to exchanged items.

Inventory availability cannot be guaranteed until the exchange is processed.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact customer support within 48 hours of delivery.

Customers may be required to provide:

Photos of the item
Packaging documentation
Order details

If confirmed, Duke & Dame Global will provide an appropriate resolution, which may include replacement, store credit, or refund.

International Orders

For international purchases:

Customers are responsible for all return shipping costs, duties, and customs fees
Original import taxes and duties are non-refundable

International returns must still comply with all return eligibility requirements.

Lost Packages

Duke & Dame Global is not responsible for packages that are:

Lost after confirmed delivery by the carrier
Delayed due to shipping carriers or customs processing

Customers should contact the shipping carrier directly for delivery disputes.

Fraud Prevention & Policy Abuse

To protect the integrity of our business and customer experience, Duke & Dame Global actively monitors return activity.

The company reserves the right to:

Refuse returns from customers exhibiting excessive or suspicious return behavior
Decline future orders associated with policy abuse
Deny refunds where fraudulent activity is suspected

This includes practices such as wardrobing, returning worn merchandise, or repeated return abuse.

Chargeback Protection Language

Customers are encouraged to contact Duke & Dame Global Customer Support before initiating any payment dispute.

Filing a chargeback while retaining merchandise may be considered fraudulent activity.

Duke & Dame Global reserves the right to:

Submit evidence to dispute fraudulent chargebacks
Restrict future purchases associated with disputed transactions

Limitation of Liability

To the maximum extent permitted by law, Duke & Dame Global shall not be liable for:

Indirect or incidental damages
Shipping delays caused by third-party carriers
Loss or damage to return shipments not received by the company

The company’s liability is limited to the purchase price of the product.

Policy Changes

Duke & Dame Global reserves the right to modify this Return & Exchange Policy at any time without prior notice.

The policy in effect at the time of purchase will apply to that order.

Customer Support Contact

For return requests or questions regarding this policy, please contact:

Duke & Dame Global Customer Support

Email: Contact@DukeAndDameGlobal.com

Website: www.DukeAndDameGlobal.com