Effective Date: March 18, 2026
To maintain fair business practices and protect against fraudulent activity, Duke & Dame Global actively monitors transactions and order behavior.
This policy outlines how payment disputes and suspected fraud are handled.
Fraud Prevention Measures
Duke & Dame Global utilizes multiple fraud-prevention systems to review transactions, including:
- Payment authorization verification
- Address verification systems (AVS)
- Card security code verification (CVV)
- Order pattern monitoring
Orders flagged for potential fraud may be:
- Delayed for manual review
- Cancelled
- Refunded prior to shipment
Chargeback Policy
Customers agree to contact Duke & Dame Global Customer Support to resolve any order issue prior to initiating a payment dispute.
Initiating a chargeback without first attempting resolution may be considered abuse of the payment system.
Chargeback Investigation
If a chargeback is filed, Duke & Dame Global reserves the right to submit evidence to the payment processor including:
- Order confirmation records
- Shipping and delivery confirmation
- Tracking documentation
- Customer communication records
These records may be used to dispute fraudulent or invalid chargebacks.
Fraudulent Chargebacks
Customers who initiate fraudulent chargebacks while retaining purchased merchandise may be subject to:
- Permanent account restrictions
- Refusal of future orders
- Reporting of fraudulent activity to payment networks
Order Restrictions
Duke & Dame Global reserves the right to refuse or cancel orders associated with:
- Repeated chargebacks
- Suspicious purchasing behavior
- Fraud alerts from payment providers
Merchant Rights
Duke & Dame Global maintains the right to:
- Limit sales quantities
- Require additional order verification
- Cancel transactions deemed high risk
These measures are implemented to protect customers and ensure secure transactions.
Policy Updates
Duke & Dame Global reserves the right to update this policy periodically to reflect evolving fraud prevention practices.
Customer Support Contact
For return requests or questions regarding this policy, please contact:
Duke & Dame Global Customer Support
Email: Contact@DukeAndDameGlobal.com
Website: https://DukeAndDameGlobal.com