Effective Date: March 18, 2026
Welcome to the Duke & Dame Global FAQ page. Below are answers to some of the most common questions about our products, orders, shipping, and policies.
If you need additional assistance, our customer support team is always happy to help.
About Duke & Dame Global
What is Duke & Dame Global?
Duke & Dame Global is a premium children’s apparel brand specializing in thoughtfully designed clothing made with soft, high-quality fabrics. Our collections include loungewear, sleepwear, knit sweaters, cardigans, and everyday essentials designed for comfort, durability, and style.
What makes Duke & Dame Global clothing unique?
Our garments are designed with a focus on:
- Premium-quality fabrics
- Exceptional softness for everyday comfort
- Breathable materials suitable for children’s active lifestyles
- Thoughtful construction and timeless design
Each piece is created to balance comfort, durability, and refined style.
Learn more about the Duke & Dame Difference.
Are your fabrics suitable for sensitive skin?
Our materials are carefully selected with comfort in mind and are designed to be gentle on delicate skin. However, individual sensitivities may vary, and customers should review product descriptions and care instructions before use.
Learn more about our clothing for sensitive skin.
Orders & Purchasing
How do I place an order?
Orders can be placed directly through our website by selecting your desired product, choosing the appropriate size, and completing checkout using one of our secure payment methods.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure prompt delivery. Once an order has been submitted, modifications or cancellations may not be guaranteed.
If you need assistance, please contact customer support as soon as possible.
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods supported through our ecommerce platform. Payment processing services may be facilitated by trusted providers.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on the shipping option selected and the destination.
Shipping estimates provided during checkout are approximate and may vary due to carrier conditions.
Do you ship internationally?
International shipping availability may vary depending on location. Customers are responsible for any applicable customs duties, import taxes, or fees required by their country.
What should I do if my package is delayed?
Shipping delays can occasionally occur due to carrier conditions, weather events, or high-volume shipping periods. Customers are encouraged to monitor the shipment tracking information provided after the order ships.
View our Shipping Policy for more details.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 14 days of delivery, provided the items are:
- Unworn
- Unwashed
- In original condition
- With all original tags attached
All returns require Return Authorization prior to being sent back.
Can I exchange an item for a different size?
Yes. If the item meets the return eligibility requirements, exchanges may be requested for a different size or product, subject to availability.
Are any items non-returnable?
Certain items may not be eligible for return, including:
- Final Sale items
- Items showing signs of wear or washing
- Products returned without original tags
Please review our Return & Exchange Policy for full details.
Product Care
How should I care for Duke & Dame Global garments?
For best results:
- Wash garments in cold water
- Use gentle detergent suitable for delicate fabrics
- Avoid bleach or harsh chemicals
- Lay knit garments flat to dry
Always follow the care instructions provided on the garment label.
How should knit sweaters and cardigans be stored?
Knitwear should be folded and stored flat rather than hung to help maintain the garment’s shape.
Learn more about our Product Care Policy
Customer Support
What should I do if my item arrives damaged?
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery and provide details so we can assist you.
How can I contact Duke & Dame Global?
If you have any questions about your order, products, or policies, please contact us.
Duke & Dame Global Customer Support
Email: Contact@DukeAndDameGlobal.com
Where can I find your store policies?
Our website includes detailed policies covering:
These policies are available through the footer of our website.
Still Have Questions?
If your question is not answered here, please reach out to our support team and we will be happy to assist you.
Duke & Dame Global Customer Support
Email: Contact@DukeAndDameGlobal.com
Website: www.DukeAndDameGlobal.com
Duke & Dame Global is committed to providing a smooth, comfortable shopping experience for every customer.